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203-930-3143

Shipping Information

HOW SOON WILL MY ORDER SHIP?

We normally ship orders within 24 to 48 hours of receipt. Our offices are closed on weekends, and any orders placed after 3:00 PM Friday will ship the following week. Orders placed over state and Federal holidays will be shipped following standard U.S. Post Office and UPS holiday shipping guidelines.

 

WHAT SHIPPING METHODS DO YOU USE?

We ship within the U.S. by trackable USPS First Class and/or Priority Mail and UPS Ground. International packages will ship by either UPS Standard, by DHL, or by USPS First Class International and/or Priority Mail International, based on the shipping method with the cheapest rate. Swatches ship by regular First Class Mail which is non-trackable.

We do not ship by FedEx.

UPS will not ship to a Post Office Box address. Please remember to provide your full street address when placing orders. And please remember to include your email address so we can contact you if there are any questions or problems with your order.

 

WHAT ELSE DO I NEED TO KNOW ABOUT SHIPPING?

Depending on the size of your order, goods may arrive in separate packages on separate days and from different locations. 

 

DO YOU SHIP TO MILITARY BASES?

Yes. Please keep in mind that shipments to Military Base addresses usually require 20 to 30 days to arrive, so be sure to factor this in when estimating your delivery time before placing your order.

 

DO YOU SHIP TO POST OFFICE BOXES?

Yes, but only via USPS as UPS does not deliver to P.O. Box addresses.

 

DO YOU SHIP TO RURAL ROUTE ADDRESSES?

Yes.

 

CAN I SEND ITEMS TO MULTIPLE ADDRESSES WITHIN THE SAME ORDER?

Sometimes customers need to have their orders split and shipped to different cutting facilities or dye houses. We will be happy to do this if asked, but we do require that you give us notice before placing the order. You can give us a call at 203-244-7283 or email info@factorydirectfabrics.com so we can discuss your options.

 

CAN I HAVE MY ORDER SHIPPED BY UPS NEXT DAY, 2ND DAY OR 3RD DAY DELIVERY?

Yes – we will be happy to ship your order by UPS Next Day, 2nd Day, or 3rd Day Delivery if you are willing to pay the shipping charges for this service; all you need to do is choose this service at checkout.  Standard shipping by UPS Ground or USPS can take up to 10 days, although the normal delivery time is usually 3 to 5 days. The shipping charges will be invoiced separately and are paid by credit card. Once the charges have been paid, the order will ship.

 

RETURN POLICY

At Factory Direct Fabrics it is our goal to ensure that every customer is a happy and satisfied customer! Since there are times when customers are unsure of exactly how a fabric looks and feels or suits their design needs, we suggest that you order swatches in advance via our website if you are concerned about matching or suitability.

Please check your order immediately upon receipt! If your order arrives damaged, please contact us immediately and we will replace the damaged goods in a timely manner. If you prefer to be refunded, then after the damaged goods have been returned by you and received by our warehouse a credit will be promptly applied to your account.

 

If there are any questions you have that aren't answered here, please feel free to contact us at 203-244-7283.  Thank you!