HOW SOON WILL MY ORDER SHIP?
We normally ship orders within 24 to 48 hours of receipt. Our offices are closed on weekends, and any orders placed after 3:00 PM Friday will ship the following week. Orders placed over state and Federal holidays will be shipped following standard U.S. Post Office and UPS holiday shipping guidelines.
WHAT SHIPPING METHODS DO YOU USE?
We ship within the U.S. by USPS First Class and/or Priority Mail and UPS Ground. At this time we do not ship Internationally. Swatches ship by regular First Class Mail which is non-trackable.
We do not ship by FedEx.
UPS will not ship to a Post Office Box address. Please remember to provide your full street address when placing orders. And please remember to include your email address so we can contact you if there are any questions or problems with your order.
WHAT ELSE DO I NEED TO KNOW ABOUT SHIPPING?
Depending on the size of your order, goods may arrive in separate packages on separate days and from different locations.
DO YOU SHIP TO MILITARY BASES?
Yes. Please keep in mind that shipments to Military Base addresses usually require 20 to 30 days to arrive, so be sure to factor this in when estimating your delivery time before placing your order.
DO YOU SHIP TO POST OFFICE BOXES?
Yes, but only via USPS, as UPS does not deliver to P.O. Box addresses.
DO YOU SHIP TO RURAL ROUTE ADDRESSES?
CAN I SEND ITEMS TO MULTIPLE ADDRESSES WITHIN THE SAME ORDER?
Sometimes customers need to have their orders split and shipped to different cutting facilities or dye houses. We will be happy to do this if asked, but we do require that you give us notice before placing the order. You can email email@example.com so we can discuss your options.
CAN I HAVE MY ORDER SHIPPED BY UPS NEXT DAY, 2ND DAY OR 3RD DAY DELIVERY?
Yes – we will be happy to ship your order by UPS Next Day, 2nd Day, or 3rd Day Delivery if you are willing to pay the shipping charges for this service; all you need to do is choose this service at checkout. Standard shipping by UPS Ground or USPS can take up to 10 days, although the normal delivery time is usually 3 to 5 days. The shipping charges will be invoiced separately and are paid by credit card. Once the charges have been paid, the order will ship.
At Factory Direct Fabrics it is our goal to ensure that every customer is a happy and satisfied customer! Because the fabrics ship directly from the factories, we are unable to accept returns. Before ordering any fabric, we suggest that you order swatches first so that you can see and feel the fabrics, compare colors, and determine if that particular fabric is appropriate for your project, before moving on to a larger yardage purchase.
Please check your order immediately upon receipt!
If there are any questions you have that aren't answered here, please feel free to contact us at firstname.lastname@example.org Thank you!